Check-in Software Buyers Guide
What should you look for in a check-in software solution to manage your club’s events? Start with how a solution improves your member engagement first. Did you know that check-in software can feed your staff the member and guest information they need to provide your members the level of service they expect and, your club with member management information you need to operate your club from group fitness class registrations, upcoming birthdays, and even outstanding balances that need to be paid.
Part of your assessment should include:
- Event Check-in Functionality
- Popular Check-in Software Features
- Event Check-In Report Types
- Evaluating Ease of Use and Data Access
- Access Control and Entry System Support
- Pricing and implementation
The goal is to You’ll get your members working out in no time with personal attention, alerts and security.
You can even use alerts to introduce personal training promotions when members are checking in or even to notify loyal members of a staffing change in their favorite body pump class.
Your staff will have access to easy-to-see graphics, oversized fonts, and audio cues that simplify the training of new staff while improving your brand experience for your members.
Learn more now about how your front desk staff can engage members while checking people in for events, classes, and PT sessions.
Event Check-in Functionality
Motionsoft’s check-in software also includes:
Popular Check-in Software Features
Need to multi-task? Our check-in software features includes a desktop app that allows for seamless check-ins of members no matter what application is being used. Never fear about missing out on a member check-in being recorded while you finish responding to a member email or phone call. Other popular features include:
- Event check-in for group fitness classes
- Issue new barcode
- Make payment to account
- Deduct training or class packages
- Set member to attended for a scheduled session
- Check in a member’s guest
- Update basic member demographics and payment information
Evaluating Ease of Use and Data Access
Any check-in software you’re evaluating must be easy for your staff to learn. Motionsoft’s check-in software supports that goal with oversized fonts, easy-to-see graphics, intuitive design and audio cues. Friendly icons relay important messages about members’ account status including premium services like personal training, locker rental, and kids club.
Additionally, look for check-in software solution that can sync data across an entire system so that your member data check-in activity is linked to your members’ profiles regardless of what tool you’re using in a club management software system even if you multiple locations. Check-in is also fully integrated with Scheduler for class and PT check-in.
Event Check-In Report Types
One of the most overlooked aspects of assessing check-in software solutions is evaluating the reporting package that comes with your software. Here are nine core reports every software solution should contain:
- No Entry Log
- Visits Log
- Visits Report
- Message Report
- No Entry Report
- Visit Count
- Visits Graph
- Guest Visit Report
- Locker Report
Access Control and Entry System Support
Our front desk check-in software works with the most sophisticated entry systems in the marketplace from key-tags, card readers and RFID (radio-frequency identification), to biometric entrance control solutions (fingerprint, handprint, iris) than can activate turnstiles or magnetically unlock doors in under a second. Best of all, Motionsoft’s check-in software is integrated with Gantner access controls.
Pricing and Implementation
You have to ask yourself whether or not your business can afford the solution you’re evaluating and whether or not the check-in software you want can be ready in time for the event you need to support — like the opening of a new gym location.
Pricing is critical. Often the assessment comes down to whether the tool is priced on a per location or per member model. Per member pricing can become too expensive for owners once a club starts to accelerate their growth which is why a more reliable pricing framework like per location billing is more advantageous.
Another consideration is whether or not the software you’re considering is a standalone solution or part of bundled all-in-one software package. The advantages of a bundled solution is that you have fewer software applications to manage and integrated billing. Integrated billing is one enormous advantage Motionsoft offers so that you don’t have to manage multiple draft files when processing a single members billing.
Finally, consider implementation. Ideally, look for check-in software tools that can be fully deployed in 15 to 60 days.