Back Office Support Services

Save money and get more out of your current staff by not wasting time dialing out to members who aren’t there.

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Back Office Support Services (BOSS) is an automated messaging system for notifying gym or fitness members whose accounts are delinquent.

BOSS automates the process of identifying and contacting members who are delinquent in paying their dues. This system significantly reduces the number of accounts that end up in collections and thereby minimizes lost revenue with consumer-friendly technology for more efficient, more successful and less expensive member account outreach.

Delivers a 360° reporting view from within your club management software

  • Consistent & effective communication with your members
  • Individual tracking history of people who have been contacted
  • Saves time by not having staff dial people who aren’t there
  • Payments can be made on your website, over the phone, at your front desk or at an in-club kiosk

The main solution module in BOSS, Accounts Receivable Management (ARM), focuses on configuring the specific methods used and schedules for notifying each member.

ARM configuration process is a simple three-step process using a tabbed page layout for easy navigation. The three core configuration steps are:

  1. Business unit settings including processing options, phone call time, letter logo and sender contact information.
  2. Templates.
    1. Phone templates – All messages are professionally prerecorded.
    2. Email templates – Including HTML and text format options.
    3. Letter templates – Choose custom templates or templates produced by Motionsoft.
  3. Notification schedules. Select notification type, balance threshold and desired template.

Image 1: Example of Business Unit Settings in ARM

Business-Unit-Settings-in-ARM

Ready to get started? Speak with one of our expert payment processing representatives today by calling 800.829.4321 to select the right solution for your facility.

Our payment processing systems free up your resources so you can operate with financial confidence.

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