We were the first gym software company to introduce the SaaS (software as a service) delivery model and data warehouses so that club operators could gain the information necessary to deepen their member relationships to improve retention.

From sales force automation to paperless contracts, Motionsoft provides the right tools to support every step of the member journey:

  • True SaaS-Based Platform
  • Integrated Payment Processor
  • Staff + Member-Friendly Interface for Account Management, Check-Ins, Schedules & Payments
  • Full Service & Enterprise Options

PAYMENT PROCESSING

 

Fact: You are likely paying unnecessary payment payment processing fees.

If you haven’t scrutinized your payment processing fees before, it’s time to pull out those contracts so that you can protect your company’s reputation, your members, and your revenue. If your payment processing vendor makes more money when your business is making less, you need to identify fee variables that are driving up your costs and push for a contract renegotiation. The greatest secrets are always hidden in the most unlikely places. In the case of payment processing fees, the most unlikely place is the “standard language” used in your contract. Payment processing firms have been getting away with charging absurd fees to facilities and their members.

 

We can save you up to 20% on processing fees!

Partner with the industry’s most secure payment processor (US!) to grow and protect your business. Motionsoft’s secure, integrated payment processing system was designed for health clubs and the members they serve, and features:

  • No hidden fees
  • The most competitive pricing in the industry
  • 24/7 U.S.-based customer service

And best yet, our billing and point-of-sale (POS) services are directly connected to your management software, resulting in funds that are more quickly deposited into your account!

Data Control Certifications: Motionsoft maintains HIPPA, PCI, and SOC1 certifications and compliance. Motionsoft’s most recent PCI certification from ControlCase was award on May 31, 2018. Our PCI certification is scheduled for renewal on May 31, 2019. You can view our certification here.

 

ACH and Credit Card Processing

Our automated billing services help you get your money faster with secure PCI certified credit card and ACH processing on merchant EMV certified card readers. Our integrated billing system lowers your costs and reduces your risks — relieving you and your staff of cumbersome operational and bookkeeping tasks.

Motionsoft will streamline and automate your billing procedures to ensure your data is accurate, your draft is processed fast, and your data is secure.

 

Choose from the following service options:

  • Full Service Billing:  includes daily member interactions with a trained engagement team that has resulted in 98% collection rate as well as end-to-end member service
  • Accounts Receivable Management: Solutions customized for member who are delinquent that is designed to keep them active as members while they bring their account current
  • Automatic updates of expired credit cards using our credit card automatic update service (CCAUS)

 

Already have a billing company? See how our data conversion software makes it quick and painless.

 

BACK OFFICE SUPPORT

 

Our automated accounts management services provide member strategy, tailored repayment approaches, and member-first communication services spanning cancellation management, freezes, and draft collection percentages of 95% — all for less than the cost one full-time employee at minimum wage!

Get PCI certified secure transactions, multiple features for reducing transaction delays, and easy-to-read financial statements and reports that will take your club finances to the next level.

 

Why Motionsoft is the right provider for your back office support needs:

  • The most competitive rates in the industry
  • Seamless, PCI Compliant integration
  • Process over $2.5 billion processed annually
  • The industry’s best Automatic Credit Card Updater Service
  • Proprietary credit card recycling process
  • Easy-to-read statements and reports
  • Best-in-Class Service

 

Plus, we offer seamless integration with Charity Engine!

We believe in providing more than just financial transactions.Our mission at Motionsoft™ is to simplify payment processing and give businesses and nonprofits a direct point of contact for any questions or support needs concerning their credit card and ACH processing.

 

ACCOUNTS RECEIVABLE MANAGEMENT

Imagine collecting $12,015 of $40,000 in past due balances more than 30-days late in just one week. Now imagine collecting over $31,000 of $40,000 of member dues more than 30-days delinquent in three weeks.

 

A dream? No - this is a real example of results we got for a client!

 

How did we do it? Through service-oriented member engagement.

We uses our person-to-person direct outreach with a well-trained professional member engagement team; tailored messaging based on the club’s brand and voice; a robust and proven engagement approach developed by fitness industry expert Ron Poliseno; and a customized repayment plan — resulting in the fitness chain collecting over $31,000 in past due balances more than 30-days delinquent.

 

Our tailored accounts receivable (AR) management approach keeps memberships active while solving the problem of member cancellations when requesting delinquent member dues. Our helpful and service-oriented member engagement team is focused on win-win outcomes that keeps more memberships active while getting member accounts current.  From tailored repayment plans to ongoing outreach, our Full Service team will create customized “Member-First” engagement programs that keep your members happy and active while decreasing accounts receivable collections responsibly

ACCOUNTS RECEIVABLE MANAGEMENT

 

Imagine collecting $12,015 of $40,000 in past due balances more than 30-days late in just one week. Now imagine collecting over $31,000 of $40,000 of member dues more than 30-days delinquent in three weeks.

A dream? No - this is a real example of results we got for a client!

 

How did we do it? Through service-oriented member engagement.

We uses our person-to-person direct outreach with a well-trained professional member engagement team; tailored messaging based on the club’s brand and voice; a robust and proven engagement approach developed by fitness industry expert Ron Poliseno; and a customized repayment plan — resulting in the fitness chain collecting over $31,000 in past due balances more than 30-days delinquent.

Our tailored accounts receivable (AR) management approach keeps memberships active while solving the problem of member cancellations when requesting delinquent member dues. Our helpful and service-oriented member engagement team is focused on win-win outcomes that keeps more memberships active while getting member accounts current.  From tailored repayment plans to ongoing outreach, our Full Service team will create customized “Member-First” engagement programs that keep your members happy and active while decreasing accounts receivable collections responsibly

CREDIT CARD AUTOMATIC UPDATER SERVICE (CCUS)

Decrease credit card declines and increase revenues!

CCUS eliminates headaches when a member’s credit card expires or is replaced. Our CCUS system automatically updates new or replacement card data so there is no need for your staff to track down members - meaning your company won’t experience a disruption in billing.

Maintaining updated payment methods is critical to avoiding loss in revenue due to failed payments. Credit cards can become invalid for a number of reasons such as the expiration date has passed or the account has been closed. It is equally important to manage credit card updates with as little interruption to the end customer as possible.

Motionsoft™ customers who have signed up for the automatic credit card updater service can use Motionsoft™ integration to these payment method updater services to retrieve updated Visa and/or MasterCard information without ever contacting the member.

 

  • Resubmit declines at no cost to you
  • Eliminate the need of your staff to contact members
  • Decrease declines by 15% a month
  • Increase your cash flow