Our club management software has a complete Prospect and Member Manager that, in addition to Front Desk Check-In Services, starts your sales process the instant a name is entered into your database in person, over the phone or through MyClub online.

 

Prospects Manager

The FACE Prospect Wizard (Fast, Accurate, Complete and Easy) helps Membership Advisors personalize their sales efforts and take action for successful closings.

With over 100 fitness and customizable fields configurable to match your priorities. Managers can oversee and track daily work to help ensure each Membership Advisors sales success.

  • Enter prospect information in person, by phone or online
  • Over 100 fitness and health-specific fields to personalize and fine-tune communications and sales efforts
  • Monitor sales peoples work and daily tasks
  • Tracks marketing and sales spend to know where you are getting your members from
  • Tracks every aspect of members usage

Working outMember Manager

Once prospects become members, our ARM Member wizard (Additional Revenue per Member), helps ensure customers stay engaged.

This module keeps you updated on each member’s activities, interests, usage and spend for targeted communications that keep them happy, healthy and loyal.

  • Strategically re-engage members who aren’t using the facilities regularly
  • Identify members who are at risk of canceling their membership
  • Flexible membership reporting system for easy access to detailed and summarized information
  • Track account changes by user, date, time and specific info changed.
  • Track & send emails
  • Agreement Writer
  • Sales & prospecting

RunningTrack & Send Emails

Track and send emails to prospects and members for better retention and personalized communication.

Prospect and Members emails give Membership Advisors and Retention Specialists the tools to contact and manage both loyal and “at risk” members.

  • Quickly create email templates
  • Send individual, group or mass emails
  • Manual and automated delivery options
  • Schedule birthday or special announcement emails
  • HTML and plain text options ensure e-communications are read by a wide variety of email clients to maximize impact
  • All emails are tracked so every permissioned user can follow a communication

Train Hard Feel GoodAgreement Writer

Agreement Writer with Signature Capture allows your sales staff to easily create printed membership agreements within the system.

Outputted documents are branded with your club’s logos to provide a professional and easy-to-read membership agreement. By using a signature capture clipboard you can store membership documents electronically for instant recall of the entire agreement.

  • Electronically capture, store, and email signed contracts
  • Works for membership, series sale, or services contracts
  • Auto-proration of dues for accuracy
  • Green-friendly — reduce paper and office supplies
  • EFT information collected using check and credit card scanner
  • Logo branded documents