Dear Motionsoft Customers and Club Software Prospects,
The Washington, D.C. metro area is expected to be hit with 18-30″ inches of snow beginning sometime Friday mid-afternoon on January 22. The storm is expected to end early Sunday morning but not before forecasted blizzard conditions blast the area on Saturday, January 23 with 30-50 mph winds.
Due to this weather emergency, our offices will close on Friday, January 22 at 12pm E.S.T. PLEASE NOTE: Motionsoft’s Techincal and Customer Service Weather Preparation Plan will also go into effect at 12pm E.S.T. on Friday.
Our weather preparation plan will shift support from phone and email to only email support during this weather emergency.
If you have a technical or customer service request between 12pm E.S.T on Friday, January 21, through Monday, January 25 at 9:00am E.S.T, please send your request(s) to our dedicated customer support email addresses:
Customer support hours will not be impacted, however, you may experience longer than expected response times.
We’ll keep you posted on any updates to the weather. In addition, an email communication will be sent out once we return to normal business hours.