Keeping payments secure is vital for your health club. Nevertheless, most gym owners are unaware of what exactly they should be doing to ensure the payments they collect are valid, secure and abide by legal requirements. Therefore, in order to educate gym owners on this subject matter, our expert payment processing team has compiled a list of 11 health club payment processing best practices that your facility should be implementing.
- Make sure your payment processor is PCI Certified.
For Recurring Transactions
- Obtain consent from the cardholder and document the following information:
- Cardholder name and billing address
- Card type/account number
- Card expiration date
- Transaction amount or minimum or maximum transaction amounts if the transactions may vary
- Frequency of recurring charges
- Duration of time that cardholder permission is granted
- Retain a copy of the cardholder’s consent for the duration of the recurring membership
- Obtain an authorization and a valid approval
- Include the expiration date in the authorization request
- Use fraud detection tools to verify the legitimacy and accuracy of the cardholder i.e. AVS, CVV2/CVC2 and for e-commerce transactions Verified by Visa or MasterCard Secure Code
For POS (Point of Sale) Transactions
- While the transaction is being processed check the card’s features and security elements, if possible. Do they appear legitimate?
- Are all characters the same size, height and style and within alignment
- Is the hologram damaged?
- Does it have a magnetic stripe on the back of the card?
- If so, has it been altered?
- Has the signature panel been altered?
- Always swipe the card when possible
- When unable to swipe the card always obtain an imprint of the card
- Only process the transaction when a valid approval code has been obtained
- If a decline is received ask for another form of payment
- Get the signature on the receipt when required
- Compare the name, number and signature on the card to those on the transaction receipt
- For unsigned credit cards:
- Check the cardholder’s ID
- Ask the customer to sign the card
- Compare the signature on the card to the signature on the ID
- Look out for suspicious behavior
- Always be on the lookout for customer behavior that appears suspicious or out of the ordinary
- Purchasing high value or large amounts with seemingly no concern for size, style, color or prize
- Trying to distract or rush sales associate during a transaction
- Making purchases, leaving the store, and then returning to make more purchases
We take pride in our payment processing expertise, so if you have any questions about payment processing, please email firstname.lastname@example.org and we will answer any questions you have.