If your club is losing valuable revenue each month, you are not alone. In today’s health club landscape, the average decline rate on a club’s initial billing is anywhere between 10% and 16%.
From a monthly revenue perspective, if a club is billing $100,000 per month, you’re not going to collect on $10,000 to $16,000 or more of that total each month. Even for smaller clubs, that’s a bunch of lost revenue (especially for a club billing $50,000 per month). The lost revenue figures on an annual basis would reach $60,000 to $96,000 or more.
WHAT CAN YOU DO?
One very savvy, large multi-club fitness organization turned to Motionsoft and increased their initial billing collection rate by over 2.00% and their 90-day collection rate to over 98.00% resulting in more than $1,000,000 in previously outstanding revenue per month.
This organization realized one important fact: as a health club owner, collecting every penny owed is a necessity not a luxury.
HOW DOES MOTIONSOFT HELP CLUBS RECOVER LOST REVENUE?
- Our dedicated financial services team uses a specific series of notification methods including text messages, emails and phone calls to inform your members that their payment method was declined. Our goal isn’t just to collect on outstanding revenue until the debt is paid; Motionsoft’s goal is to keep the member actively using your facility, even after they’ve started a repayment plan. Retaining the member and collecting the balance owed is a win-win!
- Motionsoft operates a PCI-certified call center to answer the phone calls these notification methods generate, and our team provides person-to-person outbound calls to increase your collection rate.
- Many of our customers turn to Motionsoft to provide back-office operations. Our team can help to save you time and money by managing the member engagement functions including: cancels, suspensions, account updates, member account inquiries and collection of outstanding balances.
HOW DO YOU GET STARTED?
If your club isn’t realizing a 98% or higher collection rate on monthly membership dues, contact Ron Poliseno, Vice President of Sales, to learn more about our special offer to help your club recover outstanding revenue.
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