Motionsoft Careers

Current Career Openings


Training Specialist

Job Title: Training Specialist

Position Type: Full Time

Location: Rockville, MD

Hiring Manager: Training Manager

How to Apply: Submit your resume and cover letter to mailto:careers@motionsoft.net

 

Position Summary:

Motionsoft is the leading SaaS and payment solutions business serving the health club market.  We’re growing fast, winning deals with the best clubs in the industry, and searching for experienced Training Specialistsjoin our team in Rockville, MD.

Motionsoft’s Training Specialists will be responsible for providing the highest quality of implementation support directly to our Enterprise Account Clients. The Primary function of this role is to assist clients with the understanding and business benefits of the Motionsoft MoSo business management suite of products. We are looking for a professional with a proven ability to deliver under pressure and within deadlines; experience in a startup environment is preferred and 75% travel will be required.

Responsibilities

  • Conduct training programs for customers, as well as internal employees in the use of the Motionsoft MoSo Business Management Suite.
  • Work as a team member with instructional designers and project managers to deliver training to client/customers on Motionsoft’s software product(s).
  • Contribute to training strategies and development of tactics and tools.
  • Conduct needs assessments, formulate project plans, analyze and identify methodologies to improve existing training materials as necessary.
  • Assist in support in the development of internal curriculum and training programs as well as the development of customer training and certification programs.
  • Develop deliverables including lesson plans, learner guides, instructor guides, and e-learning materials.
  • Continue efforts in support of future software version releases software.

Required Qualifications

  • Some background in the delivery of enterprise software stand-up training.
  • Experience delivering training through virtual tools (Skype for Business and GoTo Meeting, Etc.), is a plus
  • Identify and write course objectives
  • Experience with publishing and authoring tools, html editors, and limited programming a plus
  • Experience with developing software training program a plus
  • An understanding of the Health and Wellness industry a plus
  • Ability to work in a fast- paces, energetic environment
  • A strong focus on customer satisfaction and the ability to represent Motionsoft in a professional and positive manner
  • Excellent interpersonal and presentation skills
  • Ability to work within employee teams
  • Project Management experience a plus
  • Bachelor’s degree in education related field preferred.

Interested Candidates should submit a completed resume and cover letter to:  careers@motionsoft.net


Call Center Representative

Title: Call Center Representative

Position Type: Full Time

Location: Rockville, MD

Hiring Manager: Financial Services Supervisor

Job Summary:

Motionsoft is the leading SaaS and payment solutions business serving the health club market.  We’re growing fast, winning deals with the best clubs in the industry, and searching for experienced Call Center Representatives to join our team in Rockville, MD.

The Call Center Representatives will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior. Candidates will have ability to work flexible hours, including evenings.

Responsibilities:

  • Prepares for merchant inquiries by studying our products and services.
  • Excellent communication skills both written and verbal.
  • Provides information by collecting, analyzing, and summarizing information; responding to phone messages and emails
  • Resolves complaints by investigating issues and composing responses.
  • Improves quality service by recommending improved processes.
  • Updates job knowledge by participating in educational opportunities

Requires Skills & Experience:

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Set priorities and manage time effectively
  • Multi-task in a fast-paced team environment
  • High school degree or equivalent
  • At least one-year experience in customer service
  • Proficient use of PC software (MS Office preferred)

Preferred Skills:

  • Ability to speak a second language, in addition to English
  • Strong listening skills
  • Strong problem analysis and problem solving
  • Strong customer service orientation
  • Organizational skills
  • Attention to detail
  • Judgment
  • Adaptability
  • Team work
  • Stress tolerance

Interested Candidates should submit a completed resume and cover letter to:  careers@motionsoft.net


Enterprise Sales Executive 

Job Title: Enterprise Sales Executive

Position Type: Full time

Location: Rockville, MD

Hiring Manager: Department Head

Motionsoft is the leading SaaS and payment solutions business serving the health club market.  We’re growing fast, winning deals with the best clubs in the industry, and searching for experienced Enterprise Sales Executives to join our team in Rockville, MD.

The Sales Executive will be responsible for developing relationships and selling Motionsoft products and services to new and existing prospects and customers.

  • Prospect, qualify, and close new business opportunities within an assigned territory
  • Build key senior management level relationships throughout an assigned territory
  • Present business solutions at the executive level, and heads of risk, operations, technology
  • Manage multiple complex sales cycles simultaneously
  • Employing strategic and consultative selling techniques
  • Owning and executing the RFI/RFP process
  • Coordinate discovery calls, dry runs, demonstrations, and other aspects of the sales process
  • Create proposals and lead negotiations to deal closure
  • Working effectively with the Sales Engineering (pre-sales) team who provide product and market expertise
  • Prepare and communicate accurate sales forecasts and sales cycle reporting
  • Meet and exceed annual revenue quotas

Qualifications required:

  • 5+ years’ experience in consultative selling of ERP solutions.
  • Candidates who have worked within the payments and merchant acquiring space will be favorably viewed
  • Knowledge of the Health, Fitness and Wellness industries will be favorably viewed
  • Advanced Degree in Business, or similar discipline
  • Excellent organizational, presentation and negotiation skills
  • Ability to travel to present to clients and prospects
  • Self-directed team player
  • Track record of lead generation and ability to close
  • Proven track record of consistently exceeding corporate objectives and quotas
  • Expertise in new business development and in devising, presenting and closing new business

Interested Candidates should submit a completed resume and cover letter to:  careers@motionsoft.net


Technical Support Engineer

Job Title: Technical Support Engineer- Tier 1

Position Type: Full time

Location: Rockville, MD

Hiring Manager: Dir. Technical Support

Position Summary:

Motionsoft is the leading SaaS and payment solutions business serving the health club market.  We’re growing fast, winning deals with the best clubs in the industry, and searching for experienced Technical Support Engineers to join our team in Rockville, MD

The Technical Support Engineer will be responsible for troubleshooting and resolving technical issues. You will closely work with both Functional and technical groups at Motionsoft and act as a Liaison

Duties:

  • Work on Trouble tickets assigned and try to resolve issues without changing source code. Resolution can include backend changes, configuration changes, external customization (without impacting core-source) etc.
  • Work with Managed Services to resolve configuration related problems.
  • Detailed technical analysis of issues that requires code change and update with analysis Report. This analysis involves:
    • Replication of issue.
    • Checking log files and identifying exceptions.
    • Data analysis in database.
    • Analysis of Report queries
  • Suggest potential resolution approaches.
  • Provide workaround and bring down the severity and priority of an issue.
  • Monitors if these fixed issues re-surfaces at later point in time and notify T3 accordingly.
  • Provide matrix, weekly activity reports to management
  • Combine business and technical knowledge to determine the most appropriate approach to meeting a business need
  • Participate in UAT process.

Technical Skills/Qualifications:

  • Bachelor’s Degree in Technical major is Required
  • At least 4 years of experience in similar capacity
  • Possess strong organizational, managerial, prioritization, and time management skills
  • Ability to multi-task
  • Creative problem solving and organizational skills
  • Strong detail orientation, listening and excellent writing skills.
  • Possess exceptional communication skills with both technical and non-technical audiences
  • Demonstrates passion for excellence with respect to treating and caring for clients.
  • Solid SQL skills. Ability to write SQL by hand, including complex joins and matching patterns.
  • Ability to handle light SQL Server management operations (backup & restore, attach/detach, re-index, etc…)
  • Ability to handle light IIS management operations (create sites, manage vdirs & app pools, various IIS settings)
  • Strong knowledge of Excel for analyzing and manipulating data
  • Read & trace prototypical JavaScript code
  • Ability to understand and track complex application configuration scenarios across multiple customers
  • Ability to troubleshoot escalated issues and ultimately classify them as engineering defects, application configuration issues, or user-error/training deficiencies.
  • Ability to document and communicate issues being escalated to Level 2/3.
  • Working knowledge of MS operating systems and networks.

Preferred Skills:

  • Previous Technical Support Experience, particularly with Billing Systems
  • Working knowledge of Health and Fitness Industry and Accounting
  • Experience using Chrome, Firefox, and IE developer tools including network timings, JavaScript console, XHR request/response analysis.
  • net/ MVC Experience
  • jQuery and ExtJs experience
  • Ability to read and write C#

Interested Candidates should submit a completed resume and cover letter to:  careers@motionsoft.net


Software Quality Analyst

Job title: Software Quality Analyst

Position Type: Full time

Hiring Manager: QA Dir.

Location: Rockville, MD

Position Summary:

The Quality Analyst position is primarily responsible for testing Motionsoft’s software products and creating manual/automation test cases from the requirements/user stories. Duties include but are not limited to developing test cases, running tests, creating test data, reproducing issues, documenting defects, and working with team members to produce a quality release.

As a key contributor on the QA team responsibilities will include:

  • Follow and contribute to the improvement of the testing process.
  • Help analyze and diagnose functional software and customer issues.
  • Conduct post-release/ post-implementation testing
  • Execute test cases (manual or automated) and analyze results
  • Work with cross-functional teams to ensure quality throughout the software development lifecycle.

Required Qualifications:

  • Bachelor’s degree in Computer Science, Engineering or Information Technology with at least 3-5 years of work experience in the field
  • Solid knowledge of SQL and scripting
  • Hands-on experience with automated testing tools.
  • Ability to follow and execute testing plans.
  • Familiarity with Agile frameworks and regression testing is a plus
  • Develop manual and automation tests using custom or commercial testing tools.
  • Collaborate with other team members to improve the efficiency, and effectiveness of the product development processes.
  • Thoroughly tests all software releases for both maintenance and new development projects using manual and automated test scripts.
  • Ability to write comprehensive defect reports.
  • Ability to create and maintain testing data.
  • Ability to create and adhere to test design standards.
  • Excellent customer service orientation and teamwork skills.
  • Analytical mind and problem-solving aptitude
  • Work with development team members to understand and communicate defects.
  • Flexibility to move across projects as needed.
  • Become an expert in Motionsoft software and assist fellow employees in understanding and supporting the products.

Desired Qualifications:

  • Experience using commercial testing software.
  • Experience using XML.
  • Ability to SQL queries.
  • Experience testing in at least 5 of the following:
    • Software as a Service (SaaS) and software in a cloud environment
    • MS SQL Server (preferred), Oracle, MySQL
    • Web applications
    • Mobile applications
    • Server-side testing
    • Scripting
    • XPath expression
    • Database validation and testing
    • Report writing tools and utilities
    • Data warehouse testing
    • Financial / Accounting software
    • Point of Sale software
    • Recurring batch billing software

Interested Candidates should submit a completed resume and cover letter to:  careers@motionsoft.net


Project Manager

Title: Project Manager

Position type: Full time

Location: Rockville, MD

Hiring Manager: VP of Operations

Position Summary:

Motionsoft is the leading SaaS and payment solutions business serving the health club market.  We’re growing fast, winning deals with the best clubs in the industry, and searching for experienced Project Managers to join our team in Rockville, MD.

Motionsoft’s Project Manager will be responsible for the overall project management, planning of activities for smaller projects and all business aspects (i.e. technical, operation, economical) of the requirements and analysis phase of larger projects. The Project Manager will also be responsible for ensuring that the final deliverable of a software implementation project meets all the intended needs of the client. The Project Manager will work with a Business Analyst and Data Analyst team to plan the application of the implementation project. The Project Manager will deliver a solid set of requirements artifacts, to understand the project standards, develop and implement solid test plans and test cases/scenarios to accurately test all aspects of the system and maintain detailed and accurate documentation per all project standards. The Project Manager will be required to work out of our Rockville, MD office and some travel will be required as a routine part of this role.

This individual will need to be able to work with customers ranging from medium to Enterprise in size, as well as:

  • Develop, manage and lead various smaller projects to include: development and management of project plans, define and deliver individual project deliverables as a part of the overall program deliverables, manage the expectations of all stakeholders, manage all project relationships, manage project teams in delivering the projects, communicate and manage tasks and activities to a schedule with the team, and provide feedback to team members as appropriate
  • Effectively manage smaller project efforts, to include: project plan, scope/budget/resource management, time management (activities & task planning), communications, risk management, QA and testing, user training, ongoing maintenance and support
  • Lend support to various business and technology teams as necessary during project delivery
  • Communicate effectively in both verbal (i.e. day-to-day discussions, team meetings) and written (requirements and design specifications) form, as well as have an overall ability to be clear and concise in all communications
  • Accurately determine, assign, track and manage project task, activity, documentation, time information per internal standards. Accurately assess the risks associated with each solution design/project
  • Support the development of team members from a professional and technical level
  • Effectively manage multiple priorities
  • Travel as necessary, and perform additional job-related duties as requested

 Qualifications:

  • Strong project management skills with small software development projects
  • Leadership and management skills in leading technical personnel through the delivery of software development projects
  • Strong business and systems analysis skills, test planning and testing skills, troubleshooting skills and experience with numerous environments and architectures
  • Leadership and attention to detail skills through prior experience at the strategic and tactical/implementation levels
  • Strong analytical and planning skills/experience with software implementation projects.
  • A/B.S or equivalent experience
  • PMP certification and formal training in negotiation/facilitation skills (Preferred)
  • Ability to deal with and resolve complex customer business issues
  • Experience in the Health and Fitness Industry
  • Proven analytical skills
  • Highly organized and able to create and follow a very structured process plan
  • Proficient in Microsoft Office Suite, advanced Excel users preferred
  • SQL experience a plus

Interested Candidates should submit a completed resume and cover letter to:  careers@motionsoft.net


Digital Marketing Manager

Job Title: Digital Marketing Manager

Position Type: Full Time

Location: Rockville, MD

Hiring Manager: Department Head

Department: Marketing

Position Summary:

Motionsoft is the leading SaaS and payment solutions business serving the health club market.  We’re growing fast, winning deals with the best clubs in the industry, and searching for experienced Senior Digital Marketing Associates to join our team in Rockville, MD.

As Motionsoft’s Senior Digital Marketing Associate, you will be responsible for the hands-on implementation, management, and evaluation of B2B digital marketing strategies and campaigns. As the Senior Digital Marketing Associate, you will drive the execution and analysis of various marketing initiatives, utilizing a deep understanding of the campaign channels available to generate demand and the systems required to effectively reach potential prospects within the segment. You will work independently, under the direction of the Vice President of Marketing to implement both analytical and creative strategy to drive rapid growth. You will also collaborate with our sales, product development and operations teams to provide support and align marketing strategies and goals to fit the overall Company objectives.

In addition, you will use tracking and reporting technology solutions to help make business decisions. The ideal candidate is both creative and analytical, is a growth hacker, has positive energy, and is self-directed, data-driven and results-oriented.

Requirements:

  • Bachelor’s degree in Marketing or related field
  • 3+ years of B2B demand generation, digital and email marketing
  • Strong hands on experience in digital marketing (web, mobile, social, email, SEO/SEM, advertising)
  • Demonstrated hands-on experience utilizing email marketing platforms (including campaign copywriting)
  • Excellent knowledge of Microsoft Office (Word, Excel, and PowerPoint) to create client-facing reports and presentations
  • Experience running email drip campaigns
  • Experience linking gated and ungated content to email marketing efforts
  • Experience promoting, administering and tracking webinar campaigns
  • Ability to produce and present management-level reports that effectively tie email campaigns to sales and marketing goals
  • Previous experience in a similar digital marketing role
  • Strong communication skills, with demonstrated experience successfully engaging, advising and inspiring target audiences
  • Outstanding problem solving and analytical skills, including talent for conducting research, analyzing data, developing hypotheses, and synthesizing insights & recommendations
  • Ability to coordinate cross-functional teams
  • Ability to generate your own content and manage the company blog
  • High degree of intellectual curiosity and ability to absorb new concepts quickly
  • High level of energy, personal drive, and positivity
  • Willingness to travel up to 25%, including overnight travel
  • Google Analytics certification and marketing automation tool experience a plus!

Implementation Specialist

Job Title: Implementations Specialist

Position Type: Full time

Location: Rockville, MD

Hiring Manager: Prof. Services Director

Position Summary:

Motionsoft is the leading SaaS and payment solutions business serving the health club market.  We’re growing fast, winning deals with the best clubs in the industry, and searching for experienced Implementation Specialists to join our team in Rockville, MD.

The Implementation Specialist participates in all stages of the implementation lifecycle (discovery, configuration, testing, deployment, post go-live support), under the direction of the Project Manager, and may lead one or more activities. Project responsibilities include; gathering customer requirements, configuring the Motionsoft MRM solution to meet documented customer requirements, setting and managing customer expectations, providing guidance to Associate Specialists, identifying risks and communicating issues to the Project Manager. The Specialist may also deliver Organizational Readiness consulting in support of Motionsoft’s Organizational Readiness toolkit as well as:

  • Document and validate customer’s business requirements and map to Motionsoft functionality
  • Configure Motionsoft application to meet customer’s documented business requirements
  • Conduct consulting sessions (on the phone and in-person) and document with meeting minutes
  • Attend internal project meetings and provide status on progress of activities and deliverables
  • Provide customers with follow-up consulting and general assistance in areas of expertise
  • Be a “go-to” resource for specific functional areas for both internal and external users
  • Work with customers to implement Motionsoft Organizational Readiness best practices in preparation for rollout of the Motionsoft solution
  • Contribute to internal Implementation initiatives
  • Document solutions and contribute to a solutions repository
  • Document best practices and share with the Practice

Focus on Continuing Education

  • Contribute to internal knowledge share; review posted feedback on a continuous basis and respond to questions
  • Participate in Continuing Education sessions
  • Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release

Technical Skills Requirements

  • Proficient in Microsoft Office products
  • Experience with software in a SaaS / Cloud computing environment
  • Basic understanding of relational databases and SQL is an asset
  • Some knowledge of Javascript is an asset
  • Ability to effectively implement a CRM module or similar end-to-end solution
  • Understanding of health club management business practices, a plus

Functional Skills Requirements

  • Customer relationship acumen
  • Ability to engage with multiple projects & customers at the same time and manage priorities
  • Excellent organization, communication and collaboration skills
  • Ability to lead and facilitate customer workshops and sessions

 EDUCATION/SKILL/EXPERIENCE REQUIREMENTS

  • Bachelor’s degree or equivalent experience
  • 5+ years of experience in customer management application consulting
  • Experience in business process mapping
  • Experience in change management an asset

WORKING ENVIRONMENT & PHYSICAL DEMANDS

  • Ability and willingness to travel to customer sites as needed

Call Center Representative 

Job Title: Call Center Representative

Position Type: Full Time

Location: Rockville, MD

Hiring Manager: Financial Services Supervisor

Job Summary:

Motionsoft is the leading SaaS and payment solutions business serving the health club market.  We’re growing fast, winning deals with the best clubs in the industry, and searching for experienced Call Center Representatives to join our team in Rockville, MD.

The Call Center Representatives will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively manipulating customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior. Candidates will have ability to work flexible hours, including evenings.

Responsibilities:

  • Prepares for merchant inquiries by studying our products and services.
  • Excellent communication skills both written and verbal.
  • Provides information by collecting, analyzing, and summarizing information; responding to phone messages and emails
  • Resolves complaints by investigating issues and composing responses.
  • Improves quality service by recommending improved processes.
  • Updates job knowledge by participating in educational opportunities

Requires Skills & Experience:

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Set priorities and manage time effectively
  • Multi-task in a fast-paced team environment
  • High school degree or equivalent
  • At least one-year experience in customer service
  • Proficient use of PC software (MS Office preferred)

Preferred Skills:

  • Ability to speak a second language, in addition to English
  • Strong listening skills
  • Strong problem analysis and problem solving
  • Strong customer service orientation
  • Organizational skills
  • Attention to detail
  • Judgment
  • Adaptability
  • Team work
  • Stress tolerance

Interested Candidates should submit a completed resume and cover letter to:  careers@motionsoft.net


Inside Sales 

Position Type: Full Time
Number of Open Positions: Two (2)
Location: Rockville, MD
Hiring Manager: Vice President of Sales
Reports to: Ron Poliseno, Vice President of Sales, Motionsoft
Salary Range: Based on qualifications, determination, and experience

Motionsoft is the leading SaaS and payment solutions business serving the health club market.  We’re growing fast, winning deals with the best clubs in the industry, and searching for experienced Inside Sales Reps to join our team in Rockville, MD.  Motionsoft ISRs are responsible for nurturing warm leads and closing SMB-sized business customers in the health club and general health and wellness marketplace. Successful candidates will have strong interpersonal and communication skills, a high degree of self-motivation, and proven experience over-achieving quota in a fast paced, demanding, team-based and competitive environment.

  • Nurture warm leads and work them through close.
  • Convincingly communicate Motionsoft’s value propositions with a keen understanding of the competitive environment.
  • Operate by the numbers, driving quality activity leading to strong results.
  • Leverage strong organizational and time management skills, sales skills and sales technologies (e.g. CRM) to improve effectiveness.
  • Be a positive cultural contribution to the Motionsoft team.

Requirements:

  • 4-year College degree or strong relevant experience and education.
  • 1 + years of Inside Sales experience. This is not an entry-level position.
  • Proven experience consistently over-achieving sales quotas.
  • Confidence and enthusiasm when speaking with people
  • Excellent written and verbal communication skills
  • Competitiveness and goal oriented attitude – You thrive in a fast-paced working environment
  • Strong desire to enter at the ground level in a fast-growing company in an exciting marketplace

Motionsoft Inc. is an Equal Opportunity Employer.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Interested Candidates should submit a completed resume and cover letter to:  careers@motionsoft.net


Business Development Representative

Position Type: Full Time
Number of Open Positions: 1
Location: Rockville, MD
Hiring Department: Sales
Reports to: VP of Sales
Salary Range: Based on qualifications, determination, and experience

We are seeking a highly self-motivated and organized Business Development Representative (BDR) to uncover new sales opportunities for Motionsoft.  The BDR will be responsible for prospecting new qualified sales leads and scheduling initial meetings for Regional Sales Managers within the sales organization, with the objective of introducing Motionsoft’s software-as-a-service and payment solutions for health and fitness clubs.  This will include prospecting, cold-calling, and qualifying leads according to Motionsoft sales process and methodologies.  Candidates will work with sales prospects, clients, account executives, and the marketing team to refine and successfully execute across lead generation to drive revenue for the business. This is a high-volume, high-energy position that will be the first impression for clients into Motionsoft. This is also a great opportunity to learn about the Motionsoft sales process and software/payment solutions while increasing his or her knowledge of the active lifestyle market.

  • Identify and reach qualified prospects via outbound sales calls and emails to generate new leads within an assigned territory or segment
  • Understand and effectively communicate the business value of Motionsoft’s software-as-a-service and payment solutions
  • Help Motionsoft reach its goals, while being well rewarded for your efforts

Required Qualifications:

  • Great at making cold and warm calls and have excellent phone presence
  • Highly organized with a proven ability to exceed performance goals
  • Confident and enthusiastic when speaking with people
  • Excellent written and verbal communication skills
  • Competitive and goal oriented that thrives in a fast-paced working environment
  • SaaS/payments experience is a plus
  • Bachelor’s degree required
  • Want to enter at the ground level in a fast-growing company in an exciting marketplace
     Great at making cold and warm calls and have excellent phone presence

    ·       Highly organized with a proven ability to exceed performance goals

    ·       Confident and enthusiastic when speaking with people

    ·       Excellent written and verbal communication skills

    ·       Competitive and goal oriented that thrives in a fast-paced working environment

    ·       SaaS/payments experience is a plus

    ·       Bachelor’s degree required

    ·       Want to enter at the ground level in a fast-growing company in an exciting marketplace

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Interested Candidates should submit a completed resume and cover letter to:  careers@motionsoft.net

 

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