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In this two-part session, international author, speaker and consultant Karen D. Woodard-Chavez will show you how to create scripts for your staff to graciously and effectively shorten any sales or service cycle.

Date: Wednesday, Nov 9, 2011
Time: 1:15 PM Eastern / 10:15 AM Pacific

To see the webinar, click here.

Note, just enter your email and press submit and the webinar will play. If you have not yet registered, you will be asked to do so.

You can also visit our webinar page to view past webinars.

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Learn to create & service scripts that keep your staff on message

Date: Wednesday, Nov 9, 2011
Time: 1:15 PM Eastern / 10:15 AM Pacific

The live webinar already occurred. To see the webinar, click here.

Note, just enter your email and press submit and the webinar will play. If you have not yet registered, you will be asked to do so.

How to Create Sales Scripts for your staff with Karen D. Woodard-Chavez

Webinars/Karen-D-Woodward-Chavez

Most staff struggle with how to say precisely what needs to be communicated in a gracious and effective way in many situations.

In this two-part session, international author, speaker and consultant Karen D. Woodard-Chavez will show you how to create scripts for your staff to graciously and effectively shorten any sales or service cycle.

View Recorded Webinar
To see the recorded webinar, click here. To follow along, download the scripts (see below).

Follow Along
While you watch the webinar you can follow along using these downloadable scripts. Fill out the form below, select the scripts you want to download, and we’ll send it to you and you will be able to follow along during the presentation.

Guiding a Prospect During a Busy Tour Time 
Non-Member Wants Guest Pass, Not Membership 
Members Requesting a Pass for a Friend 
Turning a Telephone Call into an Appointment 
Guest Card Verbiage for Reception Desk Staff 
Follow Up Calls 
Simple Steps to Get the Appointment 
Repeat Offender Guest Pass Requester 
Name
 
Facility
 
Phone
 
Email
 

You will walk away with scripts for:

  • Reception staff
  • Sales Staff
  • Lead Generation
  • Personal Training Staff
  • Spa Service Providers
  • Managers for handling prickly situations
  • Floor staff to graciously engage and disengage with Members

Be sure to attend — you will walk away with simple and effective verbiage to train your staff with as well as be able to present your own difficult situations where Karen will develop a script for you in the Q&A.

Part of our Motionsoft Webinar Series: The Business of Our Business.