Retention is a problem. Broken equipment is a problem. Dirty locker rooms are a problem. Poorly laid flooring is a problem.Angry Hossein is a problem (and when that happens, you, my friend, have a problem). Perhaps in my advanced age, I’ve just become less tolerant. Expired member credit cards SHOULD NOT BE a problem. And if you don’t know why, and you are using old methods to collect your money, that’s a problem.
True or False: People love having their gym harass them for payments?
April 11th, 2013 12:01 pm
Are you in a good relationship?
I was pretty excited this week reading Club Solutions Magazine’s spotlight of Club One’s President & COO Bill McBride this week. Now, I’ve already been riding high that Club One recently selected our MoSo suite for their member management software solution. But I was more excited about the way that Bill mentioned Motionsoft, and spoke about the importance of their new club software in their efforts to engage and improve their member experience.
January 26th, 2012 11:14 am