Sometimes, the best customer service lessons you can use in your business are ones experienced from a different industry. Could the following story happen at your club or business? What lessons can you take away from this experience?
How to be a winner like Rocky Balboa?
Earlier this week, I wrote an article for IHRSA called, “Is there a 'secret sauce' for gyms?".
Top 10 Worst Holiday Promotions for Gyms
If you loved Top 10 Signs We’d like to See in Gyms (an…
What can we learn from NASA?
As we watched the Space Shuttle Discovery fly by our Motionsoft 5th floor office, almost at eye leve…
How do I know you care?
Why is it that we get hammered with emails we don't care about all day long and yet nothing from our…
How to judge a book by its cover…
Here is what I find fascinating. A personal size pizza (4 slices) is only about 600 calories.
The worst things in life…
I bet when you decided to work in the health and wellness industry, you only looked at the positives…
Can you tell me what you are selling?
Make this year the year you fulfilled your New Year’s Resolution! Come in to get beach body fit fo…
Some Big Changes
This time I mean it. Really mean it. If you keep reading you will learn something.
Are smart gyms using smartphones?
The better question is do smart gym owners understand how smartphones have effected their business? …
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Rick Caro guest blog: “Tales of bad customer service!”
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By Rick Caro
December 16th, 2010 11:35 am
Page 1
