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How to be a winner like Rocky Balboa?

How to be a winner like Rocky Balboa?

Earlier this week, I wrote an article for IHRSA called, “Is there a 'secret sauce' for gyms?".

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Top 10 Worst Holiday Promotions for Gyms

Top 10 Worst Holiday Promotions for Gyms

If you loved Top 10 Signs We’d like to See in Gyms (an…

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What can we learn from NASA?

What can we learn from NASA?

As we watched the Space Shuttle Discovery fly by our Motionsoft 5th floor office, almost at eye leve…

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How do I know you care?

How do I know you care?

Why is it that we get hammered with emails we don't care about all day long and yet nothing from our…

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How to judge a book by its cover…

How to judge a book by its cover…

Here is what I find fascinating. A personal size pizza (4 slices) is only about 600 calories.

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Why do gyms fail?

Why do gyms fail?

I talk to a lot of people every week, including myself.

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Asking why is important

Asking why is important

I’m sorry I have to do this.

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The worst things in life…

The worst things in life…

I bet when you decided to work in the health and wellness industry, you only looked at the positives…

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Can you tell me what you are selling?

Can you tell me what you are selling?

Make this year the year you fulfilled your New Year’s Resolution! Come in to get beach body fit fo…

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Some Big Changes

Some Big Changes

This time I mean it. Really mean it. If you keep reading you will learn something.

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4 articles


 

The Hidden Stories in out of office emails

April 7, 2011
Hossein Noshirvani

The Hidden Stories in out of office emails

Every week, when we send out our FMG, we get stats on how many people open the email, how many click thru, etc. It’s reporting data. But we also get a few dozen email replies from people whose auto-response/Out of Office messages are on. They come into my personal inbox and normally I just delete them. But this week, one stopped me in my tracks. It was literally so eye opening that I read every single one of the auto-responses to see if any could top it. So, what did it say?

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What you can learn from Vegas baby!

March 31, 2011
Hossein Noshirvani

Categories: Member Management Software

What you can learn from Vegas baby!

I think we can all agree that Disney World is the greatest place on earth. But a very close second would have to be Las Vegas. What’s interesting about Las Vegas is they literally have buildings made out of gold. They make so much money that the only way they could think of spending it was to use gold everywhere. So how do they do it? (and what can we learn from them?)…Well, they know the answer to one simple question…

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Can the customer never be right?

February 3, 2011
Hossein Noshirvani

Categories: Customer Service

Can the customer never be right?

There are literally thousands of businesses. Supermarkets, gas stations, office supplies, and Pier One Imports (I’m not even sure what they sell, it just looks crowded in there!) And here is the thing…our industry is one of the only ones that made it to TV. There are TV shows (Biggest Loser, and Heavy come to mind) dedicated to getting fit and healthy. In fact we have our own channel! Pier One can’t say that! Actually they may but since I don’t know what they do, I’ll just go with it.

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Do you know who’s going to quit…what’s the tipping point?

January 27, 2011
Hossein Noshirvani

Categories: Club ManagementMember Management Software

Do you know who’s going to quit…what’s the tipping point?

Have you ever watched a sporting event and there is that point when you just know the game is over. Well, last night I was watching a hockey game, and I saw it happen. My team, they played great, they played hard, but you just knew there wasn’t a chance. And I think the same thing happens with your members. It’s usually not as sudden, but there is a moment. And I think Motionsoft has come up with a way to help you identify the moment and perhaps doing something about it.

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