The Customer Advocate assists customers in resolving issues that are not technical in nature. The goal of the Customer Advocate is to recommend solutions and changes that are satisfactory to the customer, while still promoting and upholding the mission and ethical standards of Motionsoft. The Customer Advocate responds to all requests for help by:
Listening to your issues;
Discussing your issues with you;
Examining your situation;
And, exploring solutions that will resolve your issue.
When should I contact the Customer Advocate?
You are encouraged to request the services of the Customer Advocate for clarification and help on a variety of non-technical issues, including:
Annual support
Software upgrades
Hardware specifications
Peripherals procurement
Payment, delivery, and implementation
Updating customer information
What can I expect from the Customer Advocate?
You can expect that the Customer Advocate will:
Assure professionalism;
Provide an impartial and independent review;
Provide courteous service;
Provide timely acknowledgement and resolution;
And, give advice to help avoid future problems.
What information should I provide?
The Customer Advocate will ask you to provide the following information:
Name — Your name, or the point of contact's name.
Company/Facility Name — The name of your company and/or facility.
Phone and/or Email — We need to get in touch with you, so provide one or the other or both.
Brief Description — A brief description of what you would like to discuss.
The Customer Advocate is available during business hours, from 9 AM to 5 PM Eastern Standard Time. Feel free to leave a message for them during off hours:
800-829-4321 — Toll Free
301-495-2370 — Washington DC Metro Area
Email the Customer Advocate
Email the Customer Advocate at:
The more information you provide, the easier it is for the Customer Advocate to address your issue.
Contact the Customer Advocate Online
Fill out the form below and the Customer Advocate will contact you shortly.
Technical Support
What does Technical Support do?
The Technical Support Team assists you with answering any technical questions you have about our products. They can provide you a range of help, from providing you step-by-step help in deploying our software to walking you through billing in eClubLogic. Please refer all non-technical issues to the Customer Advocate.
Who may use Technical Support?
Technical Support can be utilized if you have purchased one of our support packages. Commonly, a user purchases annual support along with buying one of our products. If you do not have technical support or are not sure if you have it, please contact the Customer Advocate who can assist you in getting you annual support.
What information should I provide?
Technical Support will ask you to provide the following information:
Name — Your name, or the point of contact's name.
Company/Facility Name — The name of your company and/or facility.
Phone and/or Email — We need to get in touch with you, so provide one or the other or both.
Product — The product for which you are seeking technical assistance.
Brief Description — A brief description of what you would like to discuss.
