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fillMyGym Presents

Gold's Gym

Gold's Gym

Locations:
San Francisco

Type:
Commercial Gym

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Gold’s Gym returns $24K in lost dues during CX data conversion

Challenges

  • Current MRM system was unable to support gyms growth
  • Management needed more accessible reporting
  • Uncertain of current MRM’s efficiency and accuracy and unable to verify

 

Solution

  • Convert GGSF to CX software & billing

 

Results

  • Uncovered $24K in monthly dues that GGSF was losing due to poor MRM administration and management
  • Senior management had direct involvement throughout process so new system was configured to their needs and reflected accuracy of data
  • CX’s reporting system extrapolated data quicker and more reflective of management’s focus
  • New reporting saved time by reducing steps in data mining process.