The Lead Technical Support Analyst will be a key member of the Professional Services team who will report to the Director of Motionsoft Support. He/She will be responsible for managing the day to day operations of the help desk.

Duties:

• Manage day to day operations of the Help Desk
• Manage the report ticketing system, facilitate client resolution for escalated calls and engage the necessary technical support.
• Follow up with unsatisfied clients to ensure issues are resolved and the customer is satisfied.
• Professionally handle incoming requests by responding to calls, emails, and chat from clients and ensure that issues are resolved both promptly and thoroughly.
• Thoroughly and efficiently gather client information, access and fulfill client needs, train the client where applicable to prevent the need for future contacts and document interactions through the companies support case ticketing system.
• Resolve client issues or escalate to the appropriate team
• Testing pre-released versions of software
• Reviewing and staying up to date on the latest versions functionality
• Identify ongoing technical/functional changes and enhancements that can be made to system and client applications.
• Partner with internal teams in development center to keep up to speed with new technologies and customer impacting changes.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Responsible for compiling and generating reports as they relate to customer service surveys.
• Develop, design and document high quality onsite technical solutions and other project needs in various business streams for existing clients and new clients.
• Update support documentation
• Assist team members when necessary

Technical Skills/Qualifications:

• 4 Year Degree Required
• 1+ year of technical support experience
• Experience with case tracking systems and reporting
• Excellent analytical and problem solving skills
• Possess strong organizational, managerial, prioritization, and time management skills
• Strong detail orientation, listening and excellent writing skills.
• Possess exceptional communication skills with both technical and non-technical audiences
• Highly developed sense of integrity and commitment to client satisfaction.
• Demonstrates passion for excellence with respect to treating and caring for clients.
• Knowledge of Club Management Software and SAAS based systems
• Knowledge of Citrix and Terminal Services
• Hardware and network troubleshooting skills
• Strong knowledge of MS Operating Systems
• Knowledge of simple accounting, automated billing processes and Club Management (experience a plus).
• SQL Server and Transact SQL experience
• Ability to multi-task
• Creative problem solving and organizational skills

Bonus: a strong working knowledge of the Health and Fitness industry.

Recent college graduates are welcome to apply. Individuals will be reviewed and considered for growth opportunities within the company.

If you are interested in this position, please email us at: .

The Technical Support Analyst will be part of Motionsoft’s Help Desk and will troubleshoot and resolve client issues. You will also be responsible to train and communicate with clients through phone, chat, and email to assist the implementation team to ensure a smooth transition from their test environment to their live environment.

Our support team is our product training area where candidates will learn the software suite and our customer business practices before they move on to our account management, implementation team, or one of our other technical departments.

This candidate will also be testing pre-released software and create an advanced knowledge base that is crucial to our customer support.

As part of an experienced team, a Technical Support Analyst will receive the best career development experience, ongoing training and coaching to ensure success!!

Duties:

• Responding to calls, emails, and chat from clients
• Develop, design and document high quality onsite technical solutions and other project needs in various business streams for existing clients and new clients.
• Resolve client issues or escalate to the appropriate team
• Testing pre-released versions of software
• Reviewing and staying up to date on the latest versions functionality
• Update support documentation
• Identify ongoing technical/functional changes and enhancements that can be made to system and client applications.
• Partner with internal teams in development center to keep up to speed with new technologies and customer impacting changes.
• Assist team members when necessary

Technical Skills/Qualifications:

• 4 Year Degree Required
• 1+ year of technical support experience
• Possess strong organizational, prioritization, and time management skills
• Excellent written and oral communication skills
• Possess exceptional communication skills with both technical and non-technical audiences
• Knowledge of Citrix and Terminal Services
• Hardware and network troubleshooting skills
• Strong knowledge of MS Operating Systems
• Knowledge of simple accounting, automated billing processes and Club Management (experience a plus).
• SQL Server and Transact SQL experience
• Wyse terminal troubleshooting abilities
• Ability to multi-task
• Creative problem solving and organizational skills

Bonus: a strong working knowledge of the Health and Fitness industry.

Recent college graduates are welcome to apply. Individuals will be reviewed and considered for growth opportunities within the company.

If you are interested in this position, please email us at: .

Duties/ Responsibilities

• Manage Corporate and Enterprise IT infrastructure.
• Manage Virtual Infrastructure based on VMWare and Windows Virtualization
• Manage Servers, Blade Servers, Storage , Network Equipment , LAN and WAN
• Web application Environment setup.
• Manage windows based corporate IT and Enterprise IT
• Manage SQL Server Databases
• Manage Public Cloud instances
• Manage web application servers.
• Manage Monitoring tools and Respond to alerts.
• Application setup and upgrade.
• Trouble shooting application errors.

Required Skills and Experience

• Deploying, Upgrading and maintaining corporate IT infrastructure.
• Implement, configure and manage servers and SAN/NAS with clustered options
• Build and manage VMWare and Windows Virtualization based infrastructure
• Manage and Support LAN/WAN, Network Equipment and WAN Optimization
• Manage SharePoint, MS Exchange Server and Interface them with Motionsoft Applications.
• Ability to manage data and information security using enterprise grade tools and methods.
• Experience in SaaS/Multi client web based applications is a required.
• Experience in building and managing private cloud is a plus.
• Experience with working on AWS or Azzure or Public cloud is required.
• Manage and Run internal IT help desk.
• Experience with configuring and using
• Manage Citrix servers and Citrix based applications
• Deployment and Support of ASP/.net based technologies/software.
• Deployment and Support of Web based applications using IIS and Apache.
• Strong knowledge and Experience in working on clustered Windows environments is a must
• Experience in measuring performance and capacity requirements
• Understanding Database technology: MS SQL Server Administration, SQL queries.
• Experience in Debugging applications by reviewing server and applications logs.
• Understanding of SDLC methodology with focus on Testing and Production Implementation.
• Ability to absorb, understands, analyze and identify critical problems that may result in an outage
• Experience in managing IT projects and ticketing Systems is required.
• Understanding of Service Support, Service Delivery and Change Management.
• Ability to adapt quickly in a dynamic environment is required.
• Ability to work in a team, cross teams and also independently is required.
• Excellent verbal and written communication skills required
• Manage Capacity requirements; oversee procurement and installation of all IT equipment.
• Manage Licensing, compliance, support and maintenance.
• Practice controls defined by SSAE 16/ITIL or PCI

Qualifications/ Skills Required

• Education Qualification: B.S. in Computer Science or Information Systems or higher
• Operation Systems: Windows 2008 R2/Windows 2012
• Web servers: Tomcat/Apache / IIS
• Databases: MS SQL Server 2008/212 Admin, Clustering
• Programming Technologies: Power Shell Scripting
• Monitoring tools: Nagios, Cacti, Microsoft Systems Center
• Network: Familiar with CISCO/Juniper Firewalls, Wireless Routers, Routers and Switches.

If you are interested in this position, please email us at: .

The primary function of this role is to assist clients with the understanding and business benefits of the Motionsoft MoSo business management suite of products.

Responsibilities

• Conduct training programs for customers, as well as internal
• Work as a team member with instructional designers and project managers to deliver training to clients/customers
• Contribute to training strategies and development of tactics and tools
• Create and Develop training programs including lesson plans, learner guides, instructor guides, and e-learning materials

Required Skills and Experience

• Face to Face customer service experience
• Understanding of the Health and Wellness industry a plus
• Ability to work in a fast-paced, energetic environment
• A strong focus on customer satisfaction
• Excellent interpersonal and presentation skills
• Ability to work within employee teams
• **Must be able to travel

If you are interested in this position, please email us at: .

Duties/ Responsibilities

• Installing, supporting and maintaining new server hardware and software infrastructure;
• Installing, supporting Dell and HP servers and SANs, also must be familiar with Windows based workstations and servers;
• Installation and support for VMware environments;
• Managing Microsoft Exchange email, anti-spam and virus protection;
• Setting up user accounts, permissions and passwords;
• Monitoring network usage;
• Assist with PCI remediation and compliance;
• Undertaking routine preventative measures and implementing, maintaining and monitoring network security;
• Supporting Cisco switches and communications environment;
• Provides support for exercise and contingency operations to ensure connectivity between the Headquarters and remote offices and users.

Required Skills and Experience

• BS degree in Computer Science/Engineering/Information Technology or equivalent experience
• hands on working experience with Cisco IOS software, routers, switches and VoIP
• 5+ years of experience with LAN, WAN and Security technologies (highly preferred)
• Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA) and/or Cisco Certified Security Professional (CCSP) or comparable industry accepted certification or equivalent experience (highly preferred)
• Proven ability to apply existing and new technologies in innovate and creative ways to meet changing and developing business needs.
• Must demonstrate the skill to maintain network infrastructure; configure network servers, hubs, routers, switches, firewalls and virtual private networks; monitor network workload, capacity and performance; diagnose and resolve network problems; develop network backup and recovery procedures; install, test, maintain and upgrade network HW and SW.
• Demonstrated expertise in several key technology areas, and a strong foundation all network technology infrastructures and systems within an organization (switching, routing, protocols, firewalls, VPN’s, WAN architectures, Load-balancing and DNS, Wireless, Authentication and management systems, VoIP, Video, programming/scripting, etc.)
• Analytical and complex problem solving skills; troubleshooting and root cause analysis for system-wide issues, including application issues, network issues and virus mitigation.
• Effective verbal and written communication skills; the ability to communicate effectively in all business relationships and various levels of management in a clear and direct manner.
• Strong interpersonal skills and teamwork traits; adeptness in working in close cooperation with teammates; ability to build solid working relationships across functional boundaries; the capacity to work through difficult issues in an effective, pragmatic fashion and to negotiate with tact and persuasiveness; ability to foster strong vendor and partner relationships.

Job Skills:

TCP/IP, DHCP, DNS, Active Directory, Windows Server, Microsoft Exchange, Microsoft SQL server, Linux, T1, VPN, MPLS, VOIP, Cisco routers, switches & firewalls, VMWare ESX & Virtual Center implements, Citrix XenApp, XenServer, SQL Server 2005/2008/2012

If you are interested in this position, please email us at: .