Careers at Motionsoft

The Technical Support Analyst will be part of Motionsoft’s Help Desk and will troubleshoot and resolve client issues. You will also be responsible to train and communicate with clients through phone, chat, and email to assist the implementation team to ensure a smooth transition from their test environment to their live environment.

Our support team is our product training area where candidates will learn the software suite and our customer business practices before they move on to our account management, implementation team, or one of our other technical departments. This candidate will also be testing pre-released software and create an advanced knowledge base that is crucial to our customer support. As part of an experienced team, a Technical Support Analyst will receive the best career development experience, ongoing training and coaching to ensure success!!

Duties:

• Responding to calls, emails, and chat from clients
• Develop, design and document high quality onsite technical solutions and other project needs in various business streams for existing clients and new clients.
• Resolve client issues or escalate to the appropriate team
• Testing pre-released versions of software
• Reviewing and staying up to date on the latest versions functionality
• Update support documentation
• Identify ongoing technical/functional changes and enhancements that can be made to system and client applications.
• Partner with internal teams in development center to keep up to speed with new technologies and customer impacting changes.
• Assist team members when necessary

Technical Skills/Qualifications:

• 4 Year Degree Required
• 1+ year of technical support experience
• Possess strong organizational, prioritization, and time management skills
• Excellent written and oral communication skills
• Possess exceptional communication skills with both technical and non-technical audiences
• Knowledge of Citrix and Terminal Services
• Hardware and network troubleshooting skills
• Strong knowledge of MS Operating Systems
• Knowledge of simple accounting, automated billing processes and Club Management (experience a plus).
• SQL Server and Transact SQL experience
• Wyse terminal troubleshooting abilities
• Ability to multi-task
• Creative problem solving and organizational skills

Bonus: a strong working knowledge of the Health and Fitness industry

Recent college graduates are welcome to apply. Individuals will be reviewed and considered for growth opportunities within the company

If you are interested in this position, please email us at: .

Motionsoft, Inc, an industry leader in club management software and financial services, is seeking an Enterprise Sales Engineer to support the Senior Enterprise Sales Executives in acquiring new customers throughout the United States and Canada.

As the primary technical resource for the Enterprise Sales Team, Motionsoft’s Sales Engineer must be able to articulate our technology from both a business (front-end as well as back office operations) and technological standpoint. The S.E. must be able to identify any and all technical needs of potential clients to ensure complete customer satisfaction during all the stages of the sales process. The S.E. will develop and maintain strong relationships throughout the sales cycle and will be consistently called upon to answer questions, give demonstrations, and assist the Enterprise Sales Team in bringing new clients on board.

Responsibilities:

• Develop and deliver demonstrations, primarily via phone and web and on-site with the client if the situation warrants
• Maintain and provision resources to prospective clients and customers
• Represent the services offered at seminars and trade shows. Develop and deliver demonstrations on-site at the booth
• Respond to functional and technical elements of RFIs/RFPs
• Convey customer requirements to Enterprise Sales Team
• Able to travel throughout sales territory

Qualifications:

• Ideal candidate must be self-motivated with a proven track record in software sales and pre-sales support and a comprehensive knowledge of technology
• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
• Must possess strong presentation skills and be able to communicate professionally in written responses to emails, RFPs, and when submitting reports
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• Must be prepared for up to 50% travel
• 3-5+ years relevant experience in vendor sales
• Experience in Health Club industry a plus
• Experience and familiarity with SaaS a must

Compensation:

Includes competitive base salary with bonus structure and comprehensive benefits package.

If you are interested in this position, please email us at: .

Motionsoft Inc, an industry leader in club management software and financial services, is seeking a Senior Enterprise Sales Executive to help generate qualified leads and sell our advanced services to Enterprise-level clients in the US and Canada.

Job Description:

Reporting to the VP of Enterprise Sales, the Senior Enterprise Sales Executive is expected to qualify and contact prospective clients, up-sale to existing clients, and close business.

The ideal candidate has a comprehensive understanding of SaaS technology and a history of successful solutions-driven sales. The majority of business will be conducted via phone and e-mail. However, up to 50% travel may be required.

The Senior Sales Executive will be expected to call into various operational levels within a prospective client, including C and E level Executives, the IT group and the business line. Will be expected to understand the needs of each.

The primary contacts will be the owners and/or operations managers of the company.

Job Responsibilities:

• Exceeding monthly quota objectives through outbound sales activities
• Accurately forecasting opportunities based on realistic assessments
• Strategically managing the pipeline of opportunities
• Meeting internal metrics including: call volume, number of opportunities, and closed business
• Qualify business opportunities by proactively initiating outbound calls to senior level management and probing prospects to determine needs
• Utilize and manage prospect information with a comprehensive customer relationship management system
• Optimize productivity and follow up on all leads in a timely manner
• Research prospective industries and companies to assess their suitability for Motionsoft’s services

Job Requirements:

• Candidates should have a minimum of five years of sales experience, (solution sales approach) preferably in a SaaS and Enterprise business environment.
• Consistent track record of success in closing business, and creating and managing a pipeline of opportunities
• Highly motivated and professional with excellent communication skills, highly confident and goal oriented
• Ability to communicate with senior level management, to explain complex processes and to demonstrate SaaS over the phone
• Understanding of SaaS technology and technology-driven solutions
• Experience in Health Club industry a plus

Compensation:

Includes competitive base salary plus commissions and comprehensive benefits package.

If you are interested in this position, please email us at: .

Job Description

• Present and sell Motionsoft Software and Billing Services to existing and prospective clients.
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Follow up on new leads and referrals resulting from field activity.
• Follow up on new leads and referrals resulting from inbound contact with Motionsoft.
• Identify sales prospects and contact these and other accounts as assigned.
• Prepare presentations, proposals and sales contracts.
• Develop and maintain sales materials and current product knowledge.
• Prepare paperwork to activate and maintain contract services.
• Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.
• Meet weekly via phone with the VP of Sales and President to discuss open opportunities, weekly activities, and pipeline reports.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Coordinate company staff to accomplish the work required to close sales.
• Participate in marketing events such as seminars, trade shows, and telemarketing events.

Job Requirements

• Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
• Ability to persuade and influence others.
• Ability to develop and deliver presentations.
• Ability to create, compose, and edit written materials.
• Strong interpersonal and communication skills.
• Knowledge of advertising and sales promotion techniques. This is normally acquired through a combination of the completion of a Bachelor’s Degree and three to five years of sales or marketing experience.
• Visibility requires maintaining a professional appearance and providing a positive company image to the public…
• Work requires willingness to work a flexible schedule and occasional overnight travel

If you are interested in this position, please email us at: .

U.S. Citizenship Required, security clearance is not necessary

Duties and Responsibilities

• Software development of company’s core Web SaaS product using approved technologies and approved secure coding practices.
• Research and recommend solutions for meeting defined business and product requirements.
• Use UML, flowcharting, or other graphical methods to communicate design specifications to other team members.
• Read requirements and design specifications to effectively understand product deliverables.
• Remain alert to available technologies and be able to make recommendations and produce Proof-of-concept deliverables to effectively communicate those recommendations.
• Lead, train, and mentor peers.

Knowledge, Skills, and Abilities

• Strong understanding and proven recent experience in the .Net runtime, Web Services, WCF, ASP.Net, C#, ADO.Net, and Transact SQL for SQL Server.
• Strong understanding of advanced C# and OO programming concepts is a must. Be prepared to show past work and discuss the technical details behind it.
• Understanding of HTTP and associated protocols, transports, and methodologies such as REST, JSON, XML, AJAX, XHR.
• Strong understanding and proven recent experience with CSS & Javascript including one or more Javascript libraries.
• Understanding and experience in Model View Controller (MVC) and other patterns with a special emphasis on their use in Javascript.
• Strong understanding and proven recent experience in web based security including SSL, tokenization, & XSS.
• Understanding of safe coding practices such as those outlined in the www.owasp.org top 10 vulnerabilities list.
• Ability to gain understanding of current core product offering and business objectives and use that knowledge to derive requirements for the next generation product.
• Experience architecting and programming .Net solutions for Windows and Web based applications.
• Desire and ability to look beyond day-to-day tasks and into the future to understand upcoming technologies and how they can benefit the company.
• Ability to define, design, code, test, package, and deliver software.
• Ability and desire to mentor and teach other people
• Ability to write documentation that communicates requirements and design specifications with correct spelling, grammar, and punctuation.

Credentials and Experience

• 2+ years team development of object-oriented solutions; highly-configurable enterprise-level applications with large user base.
• 4+ years programming in .NET
• 2+ years of web development experience a must.
• 1+ years with C# in commercial products

Special Requirements

• Experience in developing a commercially used product as a team member. Please provide samples.
• Experience designing applications that can work in a “disconnected” state a plus.
• Experience designing applications that meet localization requirements a plus.
• Experience designing applications that interface with peripheral hardware such as biometric devices, door scanners, receipt printers, cameras, etc. a plus.
• Experience in Scrum or some other agile programming methodology a plus.

If you are interested in this position, please email us at: .