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Things we should remember?
December 30, 2010
Categories: Customer Service • Member Retention
I love analogies. They are a powerful way to make point, and they are easy to remember and not to mention funny! So below are a few lessons I think we should all remember going into the New Year . . .using some of my favorite analogies. I would love to hear your favorites and what they mean to you so comment away!
December 30th, 2010 3:30 pm
How Facebook and the Holidays go together…
December 22, 2010
Categories: Customer Service
Last week, Rick Caro’s guest blog got me thinking about the importance of relationships in customer service. So, I wanted to use this blog to introduce you to this side of your relationships with Motionsoft!Whether you know us by email, phone, or the blog, enjoy seeing the real faces behind the names at Motionsoft and these pics from our Holiday party. From the executive team, to our sales group almost everyone is here! Next time we talk, tell us how great we looked!
December 22nd, 2010 11:00 am
Rick Caro guest blog: “Tales of bad customer service!”
December 16, 2010
Categories: Customer Service
Sometimes, the best customer service lessons you can use in your business are ones experienced from a different industry. Could the following story happen at your club or business? What lessons can you take away from this experience?
By Rick Caro
December 16th, 2010 11:35 am
The Box Inside the Box
December 10, 2010
Categories: Club Management
Think about it for a second, a gym is a collision of worlds. It’s a place where retail meets customer services, mixed in with some maintenance, a pinch of a restaurant and banking, and some salesmanship thrown in for good measure. And though most gym owners are truly renaissance men and women, not everybody is great at everything. As a result more and more owners are selling of some of these portions of the business. Selling boxes inside their box.
December 10th, 2010 12:30 pm
Should the low cost, high volume gym that’s opening soon worry you?
December 1, 2010
Categories: Member Acquisition • Member Retention
On Sunday I found myself at McDonald’s for lunch. (“Found myself” as in got in my car and drove there). After a glance at the menu, I decided on the Big Mac value meal…Super sized! But then I noticed it – the $1 menu. Years of being marketed to had taught me the ease of ordering by numbered combo. But now this, low cost, high volume food…well, it got me thinking about the growth of low cost, high volume gyms (LCHV). Are they a better deal? And should traditional gyms be concerned?
December 1st, 2010 10:38 am
